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Furthermore, these functions are not limited to professionals alone, as the user-friendly interface also allows beginners to work with it, even if they have not tested a remote utility before.

This is an intuitive utility that enables users to remotely connect to a computer, view its desktop and operate it as if it was their own. Remote access control for beginners and advanced users Rather than going home, copying the files on a USB flash stick then travelling back to work, one could leave the home PC on and access it using TeamViewer. Occasionally, users might need to access their home computer when they are at work, even if it is only to access a few files. To use it in a commercial environment you must purchase a license. NOTE: If you have installed TeamViewer on a Mac you will also need to grant TeamViewer appropriate access so the IT Help Desk can see your screen to assist.Īfter installation, wait a moment as the software populates a Unique ID number and pass-number and then advise the IT Help Desk staff member of these.Note: Teamviewer is free for personal use only. Please click this link to download TeamViewer: TeamViewer will uninstall itself once the device is restarted. This includes but is not limited to group policies, administrator rights, software installations, and default file locations. The IT Help Desk will respect local settings and will not change system defaults. Explicit permission must be sought and obtained from the user before a remote connection is established and the user can terminate the connection at any time. TeamViewer provides remote access to any Windows/Mac laptop/desktop with a current internet connection. It allows them to see the local computer, which in turn improves resolution times and collection of information if needing to assign an issue to second level. The UniSA IT Help Desk uses TeamViewer remote access software to assist in providing support to customers. What software does the IT Help Desk use to access my desktop? Installation & initial access of Webex servicesįorwarding & Do Not Disturb & Single Number Shared Mailbox/Calendar & Distribution Lists Email, Shared Mailboxes & Distribution Lists